Elements and Performance Criteria
- Determine requirements for provision of information to public on waste management issues
- Determine need for provision ofinformation from review of common public inquiries, public compliance levels and new waste management trends and issues
- Determine information requirements through discussion with clients, general public, local government and relevant interest groups
- Identify requirements of relevant legislation and environmental policy and incorporate into information requirements
- Determine specific educational objectives from information needs of public
- Identify specific target groups for education on waste management issues
- Determine appropriate medium to educate public
- Provide education to public on waste management issues
- Provide accurate information in a clear and relevant manner in accordance with the learning needs of the target group
- Provide target group with opportunities to confirm understanding and seek clarification
- Provide reliable documentation and information sources suitable to target group and nature of waste management issues for ongoing reference
- Provide details on company services to assist in future service provision as required
- Provide information on community, government and industry services available to the target group
- Review and evaluate education